Security, privacy, and compliance of your personal, payment, and project information are of the highest importance to us at LingoHub.
Trust is foundational to our relationship with customers. As a platform handling sensitive content, we view ourselves as custodians of that trust. We continuously invest in building, maintaining, and improving our technical safeguards and compliance practices to keep your data protected.
Our security standards
We employ industry-standard protocols and structural safeguards to give you complete peace of mind:
Enterprise-grade infrastructure: All LingoHub services run in secure, enterprise-grade, ISO 27001-certified AWS data centers located in Europe (Ireland region).
Full encryption: All transmissions and data exchanges with LingoHub are SSL-encrypted to protect your information at rest and in transit.
Data ownership: LingoHub owns the platform and its underlying software, while you retain full ownership and control of all data, content, and translations you upload or create in your workspace.
Data deletion: Request the deletion of your personal data at any time. We permanently delete or anonymize your data once retention requirements no longer apply.
Account and platform security
We provide advanced security controls to help you manage access and maintain platform integrity:
Access control: Secure your organization with Single Sign-On (SSO), Two-Factor Authentication (2FA), and trusted social login providers.
Role-based permissions: Define granular roles and permissions to ensure team members only access the projects they are authorized to work on.
Secure AI translation: Your sensitive translation data is never stored with third parties or used to train external, public AI models.
Industry certifications
LingoHub has achieved both ISO 27001 and SOC 2 Type II certifications. These widely recognized standards provide independent, third-party assurance that our controls are consistently applied to protect customer data:
ISO 27001: This international standard defines how we establish, implement, and continuously improve our Information Security Management System (ISMS).
SOC 2 Type II: This certification evaluates the effectiveness of our security controls over time, verifying our security, availability, and confidentiality based on real operational evidence.
Accessing legal and compliance documents
We have built a dedicated Legal & compliance center directly into the LingoHub app, allowing you to access necessary security and compliance documents at any time.
To view your compliance hub:
Click on your organization name in the top-left corner of the LingoHub dashboard to open the main menu.
Select Legal & compliance.
Inside this dashboard, you can directly review or download crucial documents:
Terms and conditions: Instantly have a look at our Terms of Service, Privacy Policy, and GDPR compliance details.
Compliance & Security certificates: Download the official copies of our latest SOC 2 Type II Report and our ISO 27001:2022 certificate for your compliance audits.
đ Security concerns or vulnerabilities?
If you have specific security concerns or want to report a vulnerability, please contact our dedicated security team directly at [email protected].
Need more help?
Couldn't find what you were looking for? We are here to help! Reach out to our team at [email protected], and we will gladly assist you.