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How to set up Zendesk integration?
How to set up Zendesk integration?
Updated over a week ago

Lingohub provides a Zendesk integration that allows users to localize their Help Center.

With a Zendesk integration, you can:

  • Synchronize Zendesk articles with Lingohub automatically or manually.

  • Translate help documentation, guidelines, and other educational information to support multilingual customers easily.

How to connect Zendesk to Lingohub?

To connect your Zendesk Help Center to Lingohub, first configure the Zendesk workspace plugin. This action requires creating an "Access Token" in your Zendesk account. To generate the token, follow the steps below:

  1. In your Zendesk account, click on the four-dots icon at the top of the page and choose “Admin Center.”

  2. On the navigation panel, find “Apps and integrations” then click on “Zendesk API.”

  3. Enable token access creation. Type an API token description and copy your API token. Click on “Save.”

  4. In the Lingohub application, go to “Workspace” – “Plugins and integrations,” find the Zendesk plugin in the list (or do a search), and click on “Manage.”

  5. Type the following data into the fields:

    1. Name - name of the authentication

    2. URL - the URL of your Zendesk help center

    3. Username - the email address used to log into your Zendesk account

    4. Access token - the token you created and copied.

    5. Click on “Create.”

Excellent — you connected your Zendesk account to Lingohub. The next step is to set up the Zendesk Help Center integration inside the project plugin.

How to set up the Zendesk Help Center integration?

  1. Create a Zendesk project and select the authentication you created in the previous step. Click on “Create.”

    Keep in mind that at this stage, you can only add new target languages that have already been created in Zendesk. If you need to add a new language to your Zendesk project, you can do it later. Read how to add a new language to the Zendesk project.

  2. Go to the newly created Zendesk project and click on "Plugins" - you will see the Zendesk integration. Click on “Manage.”

  3. Inside the Zendesk integration, you can see which categories, sections, and articles were synchronized. You can also set up filters to synchronize the content you want to translate with Lingohub. Read more about resource filers.

  4. If you are satisfied with the list of articles, you need to import them to Lingohub. Click on the synchronization icon at the top of the page and choose "Pull."

    Note: You can add files with the "Start an import" call to action below.

  5. Click on “Update structure.”

    Note: Updating the structure will sync the pages from the Zendesk Help Center with Lingohub. You should update the structure whenever you change the languages, categories, sections, or articles or when the filters have changed.

  6. Select languages and pages and click “Import texts.”

  7. If you have a monolingual Help Center, you will only see the source language in the project after the steps described above. The "Add language" button will be deactivated.

How to add a new language to the Lingohub Zendesk project?

  1. Click on the gear icon in the Zendesk Help Center admin panel and choose "Language settings."

  2. Click on "Add new language."

  3. After adding the new language(s), click on the “Save” button and go to Lingohub.

  4. On Lingohub, click on the synchronization icon at the top of the page and choose “Pull.”

  5. Click on “Update structure.”

  6. Refresh the browser page or click the “Refresh” button to see changes. The language will be successfully added.

Note: you should update the structure every time you need to add new languages, categories, sections, and articles to Lingohub

Awesome! You have finished the article about Zendesk integration. If you have any questions - please get in touch with our team via [email protected].

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