LingoHub support menu

Learn how to get help from LingoHub directly via our in-app support menu.

Sometimes you need a quick answer, a guide, or direct assistance. We have you covered. To access all support options, simply click the Help icon (question mark) in the top-right corner of your LingoHub navigation bar.

From there, you can choose between several options to get help:

Click this option to visit our comprehensive Help Center.

Here, all LingoHub features are described in-depth, accompanied by screenshots and step-by-step guides to help you master our translation tools.

If you get stuck and our Help Center does not cover your question, you can contact our support team directly. Clicking this option opens an interactive widget, where you can create a categorized ticket (General, Bug report, Feature request, or Subscription & Billing).

💡 Tip: Provide as much detail as possible upfront (such as the affected project name, specific steps, or error messages) to help us investigate and solve your issue immediately.

⚡ Shortcut tip: You can also access the support widget at any time by pressing Cmd + K (Mac) or Ctrl + K (Windows) to open the Global Search and selecting Contact support from the commands list.

💬 Please note: While our support widget uses a chat-style message window, we do not offer 24/7 live chat at this time. Some waiting times might occur, but our team will get back to you as quickly as possible!

Sometimes, speaking directly is the fastest way to resolve tricky issues. You can book a personal 15-minute support call with our team.

Upon clicking Schedule a call, a calendar widget will pop up. Simply select your preferred date, time, and timezone, enter your contact details, and add a brief description of what you would like to discuss to confirm the booking.

Work faster in LingoHub by clicking Shortcuts to open a handy cheat sheet of all available system and editor keyboard commands. For a complete list of commands and advanced tips, check out our dedicated article on keyboard shortcuts.

Clicking this option opens The LingoHub Developer Hub, your central technical resource. It provides:

Want to check if all systems are running smoothly? Click this to view our live status page, where we share real-time updates on platform performance, API uptime, and any scheduled maintenance.

Couldn't find what you were looking for? We are here to help! Reach out to our team at [email protected], and we will gladly assist you.