Lingohub provides a two-factor authentication (2FA) option so users can protect accounts with an additional verification step. However, a situation may arise when the user loses the 2FA device and cannot access the recovery codes. In this case, the account will be unavailable.
Can Lingohub help to recover access to the account?
For security reasons, we can't allow authentication without 2FA for users just on request. If you encounter such a situation, you must begin the verification process.
Note: The verification can take up to three business days. You also need to remember your account password and have access to the email related to your Lingohub account.
Recover access to the non-owner account.
If you aren't the company's owner in Lingohub, we will send the recovery message to the owner's emails. It should be confirmed within 24 hours to verify your account.
Recover access to the owner account.
In this case, we will send the recovery message to the other owners or the three other company participants (if you have fewer than three participants, we will send the message to all). All emails should be confirmed within 24 hours to verify your account.
If you are the owner and the only user in the company
In this case, besides the verification message, our team will ask a few questions related to your account, allowing us to verify your identity.
Our team highly recommends storing the recovery codes after enabling the 2FA in a protected place so they can be used to access the account at any time.
If you have additional questions or need support with account recovery, contact us via [email protected]