Two-Factor Authentication (2FA) Disconnecting by request

LingoHub provides a two-factor authentication (2FA) option so users can protect accounts with an additional verification step. However, a situation may arise when the user loses the 2FA device and cannot access the recovery codes. In this case, the account will be unavailable.

For security reasons, we can't allow authentication without 2FA for users just on request. If you encounter such a situation, you need to begin the verification process.

💬 Please note: The verification can take up to three (3) business days. You also need to remember your account password and have access to the email related to your LingoHub account.

If you aren't the Workspace Owner in LingoHub, ask the Owner to send an email to us with a request to recover access to your account (The application will only be considered if the email address used to contact us matches the Workspace Owner's email in our system.)

In this case, ask the other Owners or three other company participants (if you have fewer than three participants, ask them all) to send an email to our company with a request to recover access to your account.

In this case, besides your message, our team will ask a few questions related to your account, allowing us to verify your identity.
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​⚠️ Our team highly recommends storing the recovery codes after enabling 2FA in a protected place in order to be able to access the account at any time.

Couldn't find what you were looking for? We are here to help! Reach out to our team at [email protected], and we will gladly assist you.